TixWork — Founder & Agentic Engineering Lead
Multi-tenant maintenance and work-order platform, architected and shipped in six months. Full write-up →
Peter Filias.
I lead engineering teams of people and agents.
Founder of TixWork, a live multi-tenant field-ops platform I architected and shipped in six months. Senior Manager of a 15-person AI & ML organization at United Wholesale Mortgage.
1,710commits since Apr 2026
482merged PRs, CI-gated
617tracked issues closed
5→1verticals*, one engineand growing as needed
// tixwork
Architecture
- Verticals are tenant templates, not forks: restaurant, hotel, daycare, fitness, and fleet on one engine and one schema
- TypeScript monorepo: Hono API, Vite + React, Drizzle ORM on Postgres
- Design spec, implementation plan, and ADRs approved before scaling the build
Production
- Runs a live system for a 100+ location restaurant franchisee
- Automated staging deploys on every push, with post-deploy Playwright smoke tests
- CI spins up Postgres and runs the full suite on every change
Agent operating model
- Agent-readable work queue across every repo
- Written guardrails: agent PRs never target main, deploys need sign-off, no secrets
- AI is how the product gets built; the product itself has no AI features
Track record
- UWM: up to 25% increase in underwriter throughput
- AviKaiDo: 70% faster time to market, $170K+ saved annually
- Auth0: enterprise book grown from $4M to $20M in 3 years
// about
AI transformation and operational excellence leader with 8+ years designing technology-enabled workflows, service delivery models, and enterprise automation programs across SaaS, customer experience, and digital operations. I lead cross-functional teams across business, product, engineering, analytics, and customer-facing stakeholders, translating strategic priorities into scalable workflow architecture, automation roadmaps, governance models, and measurable outcomes.
At United Wholesale Mortgage I lead a 15-person AI & ML organization through team leads who direct developer, BA, and QA workstreams. Practical experience spans AI/ML, LLMs, conversational AI, ServiceNow, cloud platforms, analytics, and enterprise integration patterns.
// experience
United Wholesale Mortgage — Senior Manager, Product Development – AI & ML
Leading a 15-person AI & ML organization through team leads who direct developer, BA, and QA workstreams.
- Lead a cross-functional AI enablement organization of developers, business analysts, ML engineers, QA analysts, and BI resources designing intelligent automation for enterprise workflows.
- Architect AI-enabled workflow solutions that automate document-centric business processes, with defined exception handling and escalation paths.
- Lead BI reporting on AI extraction accuracy, throughput, and performance trends to guide prioritization and investment.
- Delivered improvements that increased underwriter throughput by up to 25%, enabling faster cycle times and more capacity during volume spikes.
AviKaiDo — Principal Consultant
Start-up that launched EveryBot CMS, an early conversational AI platform.
- Designed and delivered an internal AI platform replacing a vendor solution, reducing time to market by 70%, saving $170K+ annually, and improving NPS by 15%.
- Integrated LLMs including GPT-4o, Claude, Gemini, and Llama across 1TB+ of historical data, accelerating delivery 50%.
- Implemented RAG using OpenAI, SageMaker, Pinecone, and GraphDB to improve response quality and knowledge retrieval.
- Prioritized AI use cases by value, feasibility, readiness, and risk, reducing overhead by 28% and increasing ROI by 20%+.
PagerDuty — Senior Strategic Customer Success Manager
- Managed 25 named enterprise accounts representing $15M, driving 10%+ growth over two years with a 1.22% churn rate.
- Increased deployment and adoption by 25–100% and delivered 10–20X ROI for customers.
New Relic — Senior Enterprise Customer Success Manager
- Managed a $12M enterprise portfolio; achieved 95%+ adoption and 98% retention.
Instana (now IBM) — Enterprise Technical Customer Success Lead
- Led North American customer success for 150+ enterprise clients; guided 75+ deployments across AWS and Google Cloud.
Auth0 (now Okta) — Enterprise Technical Customer Success Manager
- First CSM at Auth0; built the function and helped scale it across North America, EMEA, and APJ.
- Grew the enterprise book from $4M to $20M in 3 years with 50–200% account growth.
Keynote (part of Dynatrace), Enterprise Technical CSM · MRM, Enterprise Technical CSM · Wayne State University, Director of Technology
// education & certifications
Wayne State University
- MBA in Information Systems
- B.S. in Computer Science
Certifications
- Certified Customer Success Manager — Level 1 and 2
- PagerDuty Foundational Practitioner & Incident Responder
- Six Sigma Greenbelt
- Published: Dynatrace (iPad performance); Ford Motor Company Virtual Teams
// contact
Languages: English (Native), Greek (Native)